Shipments and Returns
There are zero hidden charges when you make a purchase on HealthXP. The price you see on the Final Checkout page is exactly what you pay.
You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
Once your order has been logged and payment authorization has been received, we confirm receipt of the order and begin processing it.
You will receive an email containing the details of your order when the HealthXP receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.
You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).
You can review the status of your orders and other related information in the ‘My Account’ section
In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.
A SMS and email is sent when the order is Ready to Ship / Shipped. Kindly check the SPAM and do not mark the emails in spam to receive the continuous notification.
All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery.
Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Pay By Cash on Delivery”. Enter the name and contact details of the person who would be receiving the COD order.
Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
Terms & Conditions:
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 4-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.
As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner on our website www.xpresshop.net. Online tracking usually goes live within 24-48 business hours post shipping.
7 Day Return Policy
We offer you complete peace of mind while ordering at HealthXP – you can return all items within 7 days of receipt of goods.Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer or NEFT to the Bank account
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at [email protected] or call us on 022-45420300 within 7 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund or a replacement item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
Some special rules for promotional offers may override “HealthXP’s 7 Day Returns Policy”
You can Contact Us to initiate a return. You will receive a email explaining the process, once you have initiated a return.
Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction for the Prepaid Order.
Money will reflect back in the source account in 7 to 10 days.
Bank Transfer – In case the payment is made via COD, we will need to NEFT details to remit the amount to your bank.
Once you have requested the cancellation of item(s) in your order, HealthXP will complete the cancellation and initiate the refund, depending on your preference.