I placed my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Initial Step:

Please reach us on freshchat (10 am to 6 pm business days) and provide us with the details like order number, product details, and payment mode used while making a purchase or else you can write to us at [email protected] mentioning the same above details.

Next Step:

  • Our customer support team will check if your debited amount is received in our payment gateway then we will process your order or we will refund you within 5-7 working days as per your choice.
  • If your debited amount is received by any 3rd part payment gateway (for e.g Paytm or Mobikwik) then we will raise the concern to the 3rd party and will guide them to initiate the purchase process or refund within 5-7 working days as per your preference.

Further Step:

If the amount received in your bank gateway/credit card gateway then you can contact your bank and can raise the concern, the time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this.

Please Note – If your bank denies your stored amount in their respective gateway then we request you to mail us with your bank statement (date of deduction to till date).