Return and Refund

Return and Cancellation Policy:

1. Do not Accept any product which seems to be tampered by the courier services.
2. Please make a video while opening the Packaging as a supporting proof.
3. Do not break the seal of the product if you have any doubts / questions about the authenticity.
4. Once the product seal is broken, we do not accept return / replacement for the product.

We wont be able to accept any return / replacement if above points are not being followed.

BCAA and Pre-workout Return Policy:

Since ingredients of BCAA’s and Pre-workout are hygroscopic in nature, they’ll tend to form lumps. However the supplement is completely safe to consume.We would recommend to shake the product vigorously to break down the clumps which would help them to dissolve in the water.If you have any additional questions or concerns please email to  respective brands.

We offer you complete peace of mind while ordering at healthxp.in – you can return all items within 7 days of receipt of goods.Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

What should I do if I receive a Damaged item, wrong product or missing units in my order?

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging , MRP Hologram , Batch Number and products received to our customer care at care@healthxp.in or call us on 022-45420300 within 48 Hour from the days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.If the Product is in good condition, shipping charges will be deducted from the refunded amount.

Is there a category specific policy for returns?

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
Fitness Equipment: There is no return policy for any product unless it is damaged in transit.
Following shall NOT be eligible for return or replacement:
1.Damages due to misuse of product
2.Incidental damage due to malfunctioning of product
3.Any consumable item which has been used or installed
4.Products with tampered or missing serial / UPC numbers
Any damage / defect which are not covered under the manufacturer’s warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

Some special rules for promotional offers may override care@healthxp.in
In case of any queries, please write to our customer care on care@healthxp.in or call us on 022-45420300